Build the future

Responsibilities

Operational Oversight

• Supervise day-to-day operations, ensuring smooth and efficient operation.
• Address and resolve guest issues promptly, maintaining a high level of customer satisfaction.
• Act as the point of contact for emergencies, implementing crisis management protocols.

Staff Management

• Coordinate and oversee staff schedules, hiring & training, ensuring adequate coverage.
• Monitor and manage staff performance during assigned shifts.
• Assist at front line if required to cover shortages.

KPI & Financial Accountability

• Be accountable for meeting revenue targets and operational KPIs.
• Implement strategies to optimize revenue streams and operational efficiency.
• Monitor financial transactions, cash handling, and billing accuracy.

Quality Assurance

• Conduct regular inspections of vacation rental properties to maintain high cleanliness and maintenance standards.
• Address and rectify any maintenance issues promptly.

Continuous Improvement

• Identify areas for improvement in operational processes and guest services.
• Propose and implement strategies to enhance overall operation performance.
• Attend trainings or self-learn new functions of OTA platforms to increase revenue & occupancy.

Reporting & Performance Analytics

• Generate and analyze reports related to occupancy, revenue, and guest feedback.
• Monthly reports directly to directors on operational performance.

Requirements

• Have own laptop, strong wifi at home.
• Experience in Hotel / Airbnb Operator managerial role.
• Familiar with OTA, revenue management.
• Own transport.

Responsibilities

• Assist guests on check-in and check-out.
• Assist walk-in guests in making bookings.
• Answering and responding to guest/tenant enquiries on chat and calls.
• Assisting guests and troubleshooting the issues they face during their stay.
• Communicating with guests regarding check-in, deposit claims etc.
• Administration.
• Participate in creation of social media content and promotion material.
• Ad-hoc tasks.

Requirements

• Great communication, task organisation and problem solving skills.
• Open minded and a team player.
• Friendliness and patience with guests.
• Strong attention to detail.
• Ability to work independently and to take responsibility for tasks.
• Quick response to mobile messages.

Advantages

• Experience in customer service / sales / telemarketing / front desk / receptionist.
• Multilingual in English and Chinese.

Responsibilities

• Identify and research potential property owners, developers, agents, and stakeholders; generate leads and set appointments.
• Meet prospects/clients face to face or over the phone; develop relationships by understanding their needs.
• Think strategically and create tailored proposals and presentations for prospects/clients.
• Regular presentations to clients in person or over conference calls.
• Develop, discuss, and execute strategies including packages and pricing to acquire new owners through sales pitches and negotiations.
• Stay informed on industry trends by attending seminars, conferences, and events.
• Prepare sales reports, forecasts, and analysis for senior management.
• Build and maintain strong relationships with existing owners and partners.
• Work closely with internal teams to ensure smooth onboarding of new owners.

Requirements

• Minimum 5 years of relevant working experience in the property industry.
• Excellent presentation & sales pitch skills.
• Excellent telephone manner for initial contact and ongoing communication.
• Excellent English communication.
• Self-driven and target oriented.

Responsibilities

• Identify and research potential property owners, developers, agents, and stakeholders; generate leads and set appointments.
• Meet prospects/clients face to face or over the phone; develop relationships by understanding their needs.
• Think strategically and create tailored proposals and presentations for prospects/clients.
• Regular presentations to clients in person or over conference calls.
• Develop, discuss, and execute strategies including packages and pricing to acquire new owners through sales pitches and negotiations.
• Stay informed on industry trends by attending seminars, conferences, and events.
• Prepare sales reports, forecasts, and analysis for senior management.
• Build and maintain strong relationships with existing owners and partners.
• Work closely with internal teams to ensure smooth onboarding of new owners.

Requirements

• Minimum 5 years of relevant working experience in the property industry.
• Excellent presentation & sales pitch skills.
• Excellent telephone manner for initial contact and ongoing communication.
• Excellent English communication.
• Self-driven and target oriented.